FREQUENTLY ASKED QUESTIONS //
all poppy jane badge buddies are interchangeable! you purchase a badge reel and the "toppers" all come with a unique dual lock velcro that makes them universal
bummer! this can unfortunately happen due to normal wear & tear. if your reel itself breaks, just email a photo of it to jess@shoppoppyjane.com and we will replace it for free! you just pay shipping. the reels are guaranteed for life- because what fun are badge buddies if you have nothing to stick them to?!
we are human, so unfortunately mistakes happen! good news is they are generally an easy fix! should you have an issue with your order, reach out to us jess@shoppoppyjane.com
first, thank you for your service! poppy jane is proud to offer a military to all active duty & retired military. use code THANKUTROOPS at checkout for 10% off your order!
yes! reach out to me jess@shoppoppyjane.com about bulk inquires. however, please be mindful that a greater turn around time may be necessary to accommodate.
there is nothing i love more than helping design custom pieces! if you have your heart set on something you don't see on the site, email me jess@shoppoppyjane.com
each and every item is handmade to order! i have a production time of 5-7 business days. i do my absolute best to keep all inventory in stock, but that of course could change due to demand of supply. in the event you order something that is out of stock, i will reach out to you as soon as possible.
when your item ships, you will receive an email with a tracking number. once it leaves my office, it is under the responsibility of USPS and no changes can be made. if your items are delivered damaged, please email pictures of items and packaging to jess@shoppoppyjane.com
no claims can be filed through USPS without proof of damage
please note that poppy jane is not responsible for lost or stolen packages